Interpersonal Communication 1. Conversing with Ease Time: 10-14 minutes Objectives:  •  Identify techniques to use in conversing with strangers.  •  Recognize different levels of conversation.  •  Initiate a conversation with a stranger.  •  Use open-ended questions to solicit information for further conversation. 2. The Successful Negotiator Time: 10-14 minutes Objectives:  •  Employ win/win negotiating strategies to achieve your goals.  •  Enjoy the benefits of win/win negotiating. 3. Diffusing Verbal Criticism Time: 10-14 minutes Objectives:  •  Respond non-defensively to verbal criticism.  •  >Employ a five-step method to identify the problem, diffuse the attack and arrive at a solution. 4. The Coach Time: 10-14 minutes Objectives:  •  Determine reasons for someone's substandard performance.  •  Coach the person to improved performance. 5. Asserting Yourself Effectively Time: 10-14 minutes Objectives:  •  Enjoy the mental and physical benefits of being assertive.  •  Emply the four-step method for addressing a problem and asking for help.  •  Overcome resistance to your requests.